Orders are typically delivered within 3–7 business days after shipment.
Delivery times may vary depending on your location and carrier delays.

Orders are usually processed within 1–3 business days (excluding weekends and holidays).
During promotions or seasonal launches, processing times may be slightly longer.

Yes. We ship to the United States and other selected destinations.

Yes. International shipping is available in several countries. Shipping rates and delivery times are
shown at checkout.

Yes. As soon as your order ships, you’ll receive an email with your tracking information.

Yes. You have 14 days from the delivery date to request a return.

To be eligible for a return, items must be:

• unused and unopened
• in their original packaging
• in resalable condition
  For hygiene and safety reasons, opened or used beauty products cannot be returned.

To start a return, email us at contact@orlea.ca and include:

• your order number
• the item(s) you’d like to return
• the reason for the return
  Our team will respond with the next steps.

Return shipping fees are the customer’s responsibility, unless the return is due to a defect or an
error on our end.

Once your return is received and inspected, your refund will be processed within 5–10 business
days.
Refunds are issued to the original payment method.

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include
clear photos.
We will offer a replacement or refund, depending on the situation.

Limited editions are final sale, unless the product is defective.

We accept Visa, Mastercard, American Express (Amex), and PayPal.

If you need to cancel or modify your order, please contact us within 12 hours of purchase.
After that, we may not be able to make changes if the order is already being processed.

Never. All Orléa products are cruelty-free.

We prioritize ethically sourced ingredients and ingredients of natural origin whenever possible.

Most of our products are considered safe, but we always recommend consulting a healthcare
professional for personalized guidance.

Yes. Orléa gift cards are available in digital or printed format.

Yes. We release exclusive bundles and limited editions throughout the year, based on season and
availability.

For U.S. and international orders, customs duties and taxes may apply depending on your country’s
regulations.
These fees are not controlled by Orléa and remain the customer’s responsibility when applicable.

You can reach us anytime at contact@orlea.com or through our contact form.
We respond as quickly as possible, usually within 24–48 business hours.