Last updated: July 30, 2026
Welcome to the official Orléa store, operated by Orléa inc. By accessing our online store or placing an order, you agree to be bound by these terms of service. Please read them carefully before using our Services.
By accessing our site, you agree:
You must be of legal age in your province or state to purchase from this site, or have the consent of a parent or legal guardian.
Products and services are subject to availability. We reserve the right to:
We make every effort to display our products accurately. However, colours and shades may appear differently depending on your screen, and we cannot guarantee that what you see on your device matches the product exactly. Product images are indicative.
Should a pricing or typographical error occur, we reserve the right to cancel any order placed at the incorrect price, even after it has been confirmed. In that case, you will be refunded in full.
We reserve the right to refuse or cancel any order for legitimate reasons (suspected fraud, address issues, and similar).
All payments must be completed before shipping. Transactions are secured through our certified payment partners. We do not store your payment card details.
An order is confirmed once you receive our confirmation email, which serves as your written contract and sets out the details of your purchase.
Our products are cosmetics intended for external use only. Please read the ingredient list before use, and discontinue use if irritation occurs.
We recommend performing a patch test before first use, particularly if you have sensitive skin or known allergies. Our products are not intended to diagnose, treat, cure, or prevent any medical condition, and nothing on this site constitutes medical advice. If you have a skin condition or are pregnant, consult a healthcare professional before use.
All content on this site (text, images, logos, videos, music, and so on) is the exclusive property of Orléa or its partners, and is protected by copyright law. Any unauthorized reproduction or use is strictly prohibited.
If you submit a review, photograph, comment, or other content to our site or tag us on social media, you grant Orléa a non-exclusive, royalty-free licence to use, reproduce, and display that content for promotional purposes, with attribution where practical.
You confirm that the content is yours to share and does not infringe anyone else's rights. We may remove any content at our discretion.
Our site may contain links to external websites. We are not responsible for their content, privacy policies, or business practices.
To the extent permitted by law, Orléa cannot be held liable for any indirect or incidental damages, loss, or service interruption resulting from the use of, or inability to use, our products or services.
Nothing in these terms limits or excludes the legal warranty or any other right granted to you under the Consumer Protection Act (Quebec) or other applicable consumer protection legislation.
Your personal information is handled in accordance with our Privacy Policy, available on this site. The person responsible for the protection of personal information at Orléa can be reached at roxannegregoire@orleakids.com.
We may modify these terms at any time. The most recent version will always be available on this page, with a clear last-updated date. The terms in effect at the time of your order are those that apply to it.
These terms are governed by the laws in force in the province of Québec (Canada). Any dispute will be submitted to the competent courts of that province.
If any provision of these terms is found to be invalid or unenforceable, that provision will be severed and the remaining terms will continue to apply in full.
These terms, together with our Refund policy, Shipping policy, and Privacy policy, constitute the entire agreement between you and Orléa regarding your use of this site.
For any question about these terms, contact us at contact@orleaofficial.com.
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